Question 1

What does a standard interlock project include?

Accepted Answer

Our service includes full excavation, a strong base, paver installation, polymeric sand for the joints, and a final cleanup.

Question 2

How long will my project take?

Accepted Answer

Most residential projects are completed within 5–7 days, depending on size and weather.

Question 3

Are your quotes free?

Accepted Answer

Yes, all our quotes are detailed, professionally prepared, and provided with no obligation.

Question 4

What payment methods do you accept?

Accepted Answer

We accept E-transfer, Cheque, and Cash. An official receipt is issued for every payment.

Question 5

What is your payment schedule?

Accepted Answer

We take a deposit to book the job, a progress payment after the base is built, and the final payment upon completion.

Question 6

Is HST included in the quote?

Accepted Answer

HST is extra and will be clearly detailed on your contract, as per standard for all registered businesses in Ontario.

Question 7

Do I need to be home during the work?

Accepted Answer

Not for the entire time. We just require clear access to the work area and an outdoor power outlet.

Question 8

Do I need to call Ontario One Call before you dig?

Accepted Answer

Either the homeowner or the contractor can initiate the required safety locate through Ontario One Call.

Question 9

What about my private sprinkler lines?

Accepted Answer

You are responsible for marking any privately installed lines like sprinklers, as the public locate service does not cover them.

Question 10

Will the work be noisy?

Accepted Answer

Construction involves some noise from machinery, but our team respects all local bylaws regarding work hours.

Question 11

What happens to the excavated dirt?

Accepted Answer

We manage all disposal. The cost to remove all excavated soil is included in your contract.

Question 12

What if I want to change the design?

Accepted Answer

We use a simple written 'Change Order' to confirm any new work and associated costs before proceeding.

Question 13

Is your company insured?

Accepted Answer

Yes, we are fully insured with a $2,000,000 general liability policy for your complete peace of mind.

Question 14

Do you offer a warranty?

Accepted Answer

Yes. We provide a 3-year warranty on our workmanship. Most paver stones also have a lifetime manufacturer's warranty.

Question 15

What is the white film on my new pavers?

Accepted Answer

That is efflorescence, a natural and temporary salt deposit from the concrete. It is not a defect and fades away with weather.

Question 16

How soon can I use my new patio?

Accepted Answer

You can walk on it immediately. We recommend waiting 48 hours before driving or placing heavy furniture on it.

Question 17

Can I use winter salt on my pavers?

Accepted Answer

No, standard salt will damage pavers. Please use sand or a special de-icer made for concrete pavers.

Question 18

Should I seal my new interlock?

Accepted Answer

Sealing is optional but highly recommended every 3–5 years to protect from stains and enhance colour.

Question 19

What if a paver gets damaged later?

Accepted Answer

A key benefit of interlock is that individual stones can be lifted and replaced easily, a service we provide.

Question 20

What stone brands do you install?

Accepted Answer

We work with all major, high-quality suppliers in Ontario, such as Techo-Bloc and Unilock, to ensure the best results.

Question 21

Will weeds grow between the stones?

Accepted Answer

We use high-quality polymeric sand, which hardens to strongly resist weed growth and insect infestation.

Question 22

What kind of base do you build?

Accepted Answer

We build a deep, compacted granular base that exceeds industry standards to ensure long-term stability and prevent sinking.

Question 23

Can you build retaining walls and steps?

Accepted Answer

Yes, we are experts in engineering and constructing beautiful, sturdy retaining walls and steps to match your project.

Question 24

Do you offer repair services?

Accepted Answer

Yes, we can re-level sunken areas, fix shifting stones, and restore the integrity of existing interlock surfaces.

Question 25

What is Power Washing & Sealing?

Accepted Answer

It's a service to deep clean your pavers and apply a protective sealant to enhance colour and prevent future stains and weeds.

Question 26

What areas do you service?

Accepted Answer

We proudly serve the Greater Toronto Area and surrounding communities. Contact us to confirm service in your specific location.

Question 27

Why choose interlock over concrete?

Accepted Answer

Interlock offers superior beauty, design flexibility, and durability. It also allows for simple, seamless repairs if ever needed.

Question 28

How does your design process work?

Accepted Answer

Our process is a partnership. We start with your vision, provide design suggestions and material samples, and create a plan.

Question 29

How do I get started?

Accepted Answer

Just fill out our contact form, email, or call us. We'll schedule a free, no-obligation consultation for your project.

Interlock & ConcreteBuilt to Impress.

Interlock & Concrete
Built to Impress.